Grid Reporter Support

Grid Reporter is a smartphone application, available for iOS and Android, that allows consumers to submit reports regarding power outages, damaged equipment or downed electrical lines. As well as submitting these reports, Grid Reporter allows the user to view any historically submitted reports along with current outages in their area. At present Grid Reporter is sponsored by two utilities in the UK so submissions are restricted to the service areas of Electricity North-West, Scottish Hydro-Electric Power Distribution and Southern Energy Power Distribution. If you are a representative of an electrical network operator and would like to become part of this project then please contact us at enquiry@opengrid.com.

At present, any data submitted using Grid Reporter will not be automatically forwarded to your electricity company although it may be made available to them to access. All data is collected by Open Grid Systems Ltd. and no one from your local electrical network or retail provider will respond to your submitted data.

iOS Support

Grid Reporter is available for iPhone and supports iOS 7.1+ and iPhone 4+.  The application requires geolocation services to be enabled.

Submitting a Report

Start Screen IMG_1926iphone5

To initiate a report the user must click on “Start Report” in the home screen and accept the terms and condition in the popup.

The three types of reports that can be submitted are as follows:

  • No Power – The no power report type should be clicked if you experience a loss of power within your property. The app will ask you to verify your location or you can correct the estimated location by dragging the icon. Finally, any helpful description of the outage can be completed prior to submission of your report.
  • Line Down – If you come across any electricity line that has fallen down then we ask that you complete a line down report. The first step in this report is to take a photo of the damage. Please do not approach any electrical equipment when taking a photo of the damage, always maintain a safe distance. The next step will be to verify to location of the downed line or you can correct the calculated location by dragging the icon on the map. Finally, any helpful description of the visible damage can be completed prior to submission of your report.
  • Damaged Equipment – If you come across any damaged equipment, for example something that is smoking or sparking, then we ask that you complete a damaged equipment report. The first step in this report is to take a photo of the damage. Please do not approach any electrical equipment when taking a photo of the damage, always maintain a safe distance. The next step will be to verify to location of the damaged equipment or you can correct the calculated location by dragging the icon on the map. Finally, any helpful description of the visible damage and equipment can be completed prior to submission of your report.

IMG_1929 IMG_1927 IMG_1928

No Cellular Coverage

If you are in an area where there is no cellular coverage then Grid Reporter may have issues communicating with the server, in which case one of the following screens may appear. If this happens then please check your cellular/wifi coverage and try again.

Could not access the server Failure to receive

History

The history tab allows you to view previously submitted data as a list. By clicking on an entry in the table the information that was submitted is shown.

IMG_1931IMG_1932

Outages

The Outages tab in Grid Reporter allows the user to view any live outages that are currently present in their area. Clicking on the icons will pop up a callout box, allowing the user to click on more information about the outage. Within the fault details page the user can also click on “view more areas” to view other areas affected by this outage.  This data is currently taken from the publicly available fault information provided by electrical network operators and is not linked to the submitted data.

Outages Fault Details

Trouble Shooting

If when starting a report you are presented with the following screen then please ensure you have enabled geolocation services for Grid Reporter. To enable these go into the Device Settings, click on Grid Reporter and allow location services while using the app. If these are already enabled then you may be outwith the foot print of those utilities that are presently part of the Grid Reporter Project.

nolocation

Android Support

Grid Reporter is available for Android. The application is available to devices running Android 2.3 (Gingerbread) or later. The android application follows the same reporting flow with the same options as the iOS version but has been optimised to integrate with the android user experience.